Guidelines

I require 48-hour advance notice when rescheduling an appointment. This allows time for someone on my waitlist to schedule in your place. If you cannot notify me to reschedule with at least 48 hours’ notice, you will be charged 50% of the rate of your scheduled appointment.

If you arrive late, your session will still end at the scheduled time so that appointments following yours can begin on time. Regardless of the length of the treatment received, you will be responsible for paying for the entire session.

 

Effective September 1st 2026

Session Timing

If you arrive late, your session will still end at the scheduled time to respect the appointments of other clients.  The full session fee will apply regardless of the shortened duration.

Cancellation Policy

At least 48 hours’ notice is required when cancel or reschedule an appointment. 

•  Changes made with 24 to 48 hours’ notice will incur a 50% fee.
• Changes made with less than 24 hours’ notice and no-shows will incur the full session fee. 

Once within a rolling 12- month period, the 50% fee may be credited toward a replacement appointment completed within the same calendar month as the original appointment. Appointments moved to a later month do not qualify.

Please stay home if you have a fever, contagious illness, or significant cold or flu symptoms. One illness-related fee may be waived within a rolling 12-month period, provided the appointment is completed within the original calendar month.  

All replacement appointments are subject to my regular schedule and availability.  Outstanding fees must be paid before another appointment can be scheduled. 

 

 

Please stay home if you have a fever, a contagious illness, or significant cold or flu symptoms.

One illness-related late-cancellation fee may be waived per client within a rolling 12-month period, provided the appointment is rescheduled and completed within the same calendar month as the original appointment. All replacement appointments are subject to my regular schedule and availability.

If the appointment is not completed within the original calendar month, the applicable cancellation fee will be charged.

 

Removal of clothing is always optional. If you’re uncomfortable, you don’t have to undress completely; it’s totally normal to wear underwear while having a massage. Draping is ALWAYS used during a service. If you are self-conscious about your body, we can come up with a plan to ease your concerns. Shaving, or waxing just before a massage is not recommended. And you don’t have to apologize or feel embarrassed. It’s only hair, and it’s a part of your body.
Please silence your cell phone during your massage visit to encourage uninterrupted tranquility.

I am happy to wear a mask if you have a compromised immune system. However, At this time, a mask is optional during your massage.

I welcome small children (under 18), but require a parent/guardian to be present during the ENTIRE massage. You can sit in the room or the waiting room I will leave the door to the treatment room opened.

Tips are never expected, but always gratefully appreciated! The best tip of all is a client referral, social media check-ins, and or an online review on Google, Facebook, LinkedIn!

All clients are required to pre-pay for sessions. Whether you schedule online or call your therapist to schedule the appointment, returning clients will receive an invoice via email if I make an appointment on your behalf.

Payments can be made via
Zelle (eleanordukeslmt@gmail.com)
Venmo (TrinityMassageHaven)
Pay Pal (eleanordukeslmt@gmail.com)

If your gift recipient is not an existing client with Trinity Massage Haven, your option to choose is New Client Integrative Body Work. If you are gifting to an established client, you can purchase one session or a series.