Email: ellie@trinitymassagehaven.com    /    Call: (267) 584-3015     /    License # MGS001802

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Guidelines

Here you’ll find important information regarding your visit, treatment, and payment options.

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About
Your
Visit

Before the massage, I encourage clients to ask any questions or make requests to ensure their comfort. During the massage, if you need an adjustment in the room’s temperature or airflow, require more or less pressure, or hate the music – I welcome the feedback. Let’s all work to make the world a better place. I’ve created this space of healing and safety. Please refrain from bigoted, racial slurs, sexually suggestive remarks or advances during your session. Lack of compliance will result in termination of the massage session and you will be liable for the full payment of the session. Mindfulness matters.

Scope of Practice
The massage you will receive is for the following purposes: stress reduction, pain reduction, relief from muscle tension, and affecting circulation. I do not perform spinal adjustments or physical therapy. I do not diagnose or prescribe medical treatments or suggest brands of prescription medication.
Rescheduling
I require 48-hour advance notice when rescheduling an appointment. This allows time for someone on my waitlist to schedule in your place. If you cannot notify me to reschedule with at least 48 hours’ notice, you will be charged 50% of the rate of your scheduled appointment.
Late Arrivals
If you arrive late, your session will still end at the scheduled time so that appointments following yours can begin on time. Regardless of the length of the treatment received, you will be responsible for paying for the entire session.
Cancellation Policy

Session Timing

If you arrive late, your session will still end at the scheduled time to respect the appointments of other clients.  The full session fee will apply regardless of the shortened duration.

Cancellation Policy

To ensure fairness and allow others access to available appointments, please observe the following:

  • Kindly provide at least 48 hours’ notice for cancellations or rescheduling.
  • Cancellations with less than 48 hours’ notice will result in a $50 fee.
  • No-shows will also incur a $50 fee.
  • If you’re not feeling well, please reschedule — your health is a priority. However, cancellation fees still apply for late notice.

Payment Process

If a cancellation or no-show fee applies, a digital invoice will be sent to your email.
Payment is required before your next session.

Refund Policy

Please note that gift certificates and services already rendered are non-refundable.

Thank you for your understanding and for supporting a respectful, healing environment for all.

Illness-related Cancelations
We can reschedule later if you are not feeling well. This is especially important if you have a fever, cold/flu, or unmanaged allergy symptoms. And, of course, if you were exposed to Covid-19. Please stay home. Fees for illness-related cancellations with less than 48 hours notice will be waived. No-show penalties still apply.
During Your Visit
Removal of clothing is always optional. If you’re uncomfortable, you don’t have to undress completely; it’s totally normal to wear underwear while having a massage. Draping is ALWAYS used during a service. If you are self-conscious about your body, we can come up with a plan to ease your concerns. Shaving, or waxing just before a massage is not recommended. And you don’t have to apologize or feel embarrassed. It’s only hair, and it’s a part of your body.
Please silence your cell phone during your massage visit to encourage uninterrupted tranquility.
Masks
I am happy to wear a mask if you have a compromised immune system. However, At this time, a mask is optional during your massage.
Minors
I welcome small children (under 18), but require a parent/guardian to be present during the ENTIRE massage. You can sit in the room or the waiting room I will leave the door to the treatment room opened.
Tips for Tipping
Tips are never expected, but always gratefully appreciated! The best tip of all is a client referral, social media check-ins, and or an online review on Google, Facebook, LinkedIn!
Payment

All clients are required to pre-pay for sessions. Whether you schedule online or call your therapist to schedule the appointment, returning clients will receive an invoice via email if I make an appointment on your behalf.

Payments can be made via
Cashapp ($elliedukes)
Venmo (TrinityMassageHaven)
Pay Pal (eleanordukeslmt@gmail.com)

Gift Certificates
If your gift recipient is not an existing client with Trinity Massage Haven, your option to choose is New Client Integrative Body Work. If you are gifting to an established client, you can purchase one session or a series.